May 11, 2020: UPDATE ON SHIPPING DURING COVID-19
To our valued HockeyShot Customers,
We are continuing to experience higher than normal order volumes, as are our online courier partners; UPS and FedEx. While we are excited that our community continues to stay active and on top of their game, please be patient as our team works on getting your order shipped as quickly as possible.
It is our goal to have all orders we receive shipped from our warehouse within 3-6 business days. However, in some cases, that timeline may be extended due to unforeseen circumstances. Once you receive your shipping confirmation and tracking number we'd encourage you to wait 1-2 days for the delivery carrier to update their tracking systems.
Our Customer Service Team is continuing to receive a higher number of calls and email inquiries and are working to respond to each of you as quickly as possible under these circumstances.
We sincerely apologize for the delay and hope you and your family are staying safe.