Price Match Guarantee
100% Hassle Free Returns
Receive Bonus Items when You Shop at HockeyShot

HAS MY ORDER SHIPPED?

Click the “Account” link and then “My Account” at the top right hand side of our site to check your orders status.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

Contact us by telephone at 1-888-417-SHOT (7468) to modify or cancel an order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

HOW DO I TRACK MY ORDER?

Sign in to your account by clicking the “Account” link and then “My Account” at the top right hand side of our site to track your order.

MY ORDER NEVER ARRIVED.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

AN ITEM IS MISSING FROM MY SHIPMENT.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

MY PRODUCT IS MISSING PARTS.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

WHEN WILL MY BACKORDER ARRIVE?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

HOW DO I CREATE AN ACCOUNT?

Click the “Account” link and then “Register” at the top right side of our site.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

HOW DO I EDIT MY ACCOUNT INFORMATION?

Click the “Account” link and then “My Account” at the top right hand side of our site to edit your account information.

HOW MUCH IS MY SHIPPING?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to your Cart or the Checkout page where you will be offered Shipping Method choices and their prices.

I FORGOT MY PASSWORD.

Click the “Account” link and then “Log In” at the top right hand side of our site. Under the login box you'll see a link that says “Forgot your password?”. Click on the link and enter your email address to receive an email for resetting your password.

HOW DO I RETURN MY PRODUCT?

Please click here for more information on returning an item.

I RECEIVED THE WRONG PRODUCT.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

WHAT IS YOUR RETURN POLICY?

Please see our Return Policy page for complete details regarding our return policy.

WHEN WILL MY ORDER SHIP?

Please see each individual item page for more information on the availability of each item. Most in stock items ship within 24-48 hours. Also, after placing your order, you may click the “Account” link and then “My Account” at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped with tracking information within 24-48 hours of shipment.

DO YOU SHIP TO MY COUNTRY?

We offer shipping to most countries. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. For shipping to Canada please visit www.hockeyshot.ca or for shipping to Europe visit www.hockeyshot.eu.

WHAT ARE MY PAYMENT CHOICES?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to your Cart or the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

WHAT IS THE RETURN POLICY?

Please see our Return Policy for complete details regarding our return policy.

PRICE MATCH GUARANTEE

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Click here for full details on our Price Match Guarantee.

PRIVACY POLICY

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

SECURITY

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

I HAVE A QUESTION ON MY CHARGES.

Click the “Account” link and then “My Account” at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I NEED A COPY OF MY RECEIPT/INVOICE.

Click the “Account” link and then “My Account” link at the top right hand side of our site to view your order history and print invoices.

WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?

Credits usually take 7-10 business days from the time we receive your item(s).

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged immediately upon completing your order.

HOW DO I FIND MY PRODUCT?

To find the product(s) you're looking for, you may (1) use the navigation menus at the top of our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

HOW DO I NAVIGATE THE SITE?

To navigate this website, simply click on a category you might be interested in. Categories are located at the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

HOW DO I USE A COUPON OR DISCOUNT CODE?

After adding items to your cart, click the “Cart” link at the top right corner of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your discount code.

HOW DO I CONTACT YOU?

Please click here for our company contact information.