Our customer service regular business hours are Monday-Friday between 8 AM and 5 PM EST. Response times may be affected during holidays.
Product damaged in transit
If the product is damaged in transit due to shipper neglect, please contact us immediately. To return a product damaged in transit, either refuse the package(s) or contact us at 1-888-417-SHOT (7468)
3 year manufacturer's warranty – Extreme Glide Synthetic Ice Panels
2 year manufacturer's warranty – Synthetic Ice revolution tiles and revolution premium tiles
30 day limited replacement warranty - Cut Resistant Rush Defender Strap
HockeyShot warrants to the original purchaser of the “Rush Defender” that for a period of thirty (30) days from the date of purchase, the connecting “strap” will be free from defects in materials and workmanship when utilized for normal use by the original purchaser only.
Subject to the conditions and limitations set forth below, HockeyShot will replace the strap that proves defective by reason of improper workmanship or materials. Replacement products will be provided by HockeyShot on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If HockeyShot is unable to replace a strap, it will refund the current value of that strap at the time the warranty claim is made.
1 year limited manufacturer's warranty - All other HS branded products
HockeyShot warrants to the original purchaser of any HockeyShot product that the product will be free of defects in materials or workmanship for 365 days from the date of purchase. We ask you to save your proof of purchase, as it will be required part of the warranty process.
This warranty does not cover damages resulting from:
- Anticipated wear
- Lost Merchandise or
- Damage from the elements
Non HS branded products will follow the manufacturers warranty
Extreme Glide Synthetic Ice Panels, Revolution Tiles, and All Star Tiles even though the tiles are UV protected to prevent sun damage, it is still recommended to store them indoors or covered with a tarp when not in use. For all other products, do not leave them outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty. This warranty is valid in Canada, USA, and countries that are members of the EU only. Proof of purchase is required for warranty coverage.
Questions? Email at this link firstname.lastname@example.org or call toll free 1-888-417-SHOT (7468)
To reach out to us regarding an issue, please email or live chat to the following link email@example.com:
- Name of product
- Name of damaged part needed
- Picture of damage(s)
- Copy of receipt to verify date of product purchase or order number if purchased directly from our website
- Name and shipping address